← Back to Home
1. Information We Collect
Personal Information:
- Account Data: Name, email, phone number, Google account info
- Payment Data: Bank account details, UPI ID (processed by Razorpay)
- Identity Verification: Age verification documents if required
Gaming Data:
- Match Data: Tournament participation, results, screenshots
- Performance Stats: Wins, losses, earnings, rankings
- BGMI Data: In-game username, player ID
Technical Data:
- Device Info: Device model, OS version, app version
- Usage Data: App interactions, session duration, feature usage
- Location Data: IP address, general location (for compliance)
2. How We Use Your Information
Service Provision:
- Account creation and management
- Tournament hosting and result processing
- Payment processing and wallet management
- Customer support and dispute resolution
Security & Compliance:
- Fraud prevention and detection
- Anti-cheat measures and fair play enforcement
- Legal compliance and regulatory requirements
- Age verification and geographic restrictions
Communication:
- Tournament notifications and updates
- Account security alerts
- Promotional offers (with consent)
- Important service announcements
3. Information Sharing
We Share Data With:
- Razorpay: Payment processing (encrypted financial data)
- Firebase: App infrastructure and analytics
- Google: Authentication and cloud services
- Legal Authorities: When required by law
We Never Share:
- Personal data with advertisers
- Financial information with third parties (except Razorpay)
- Private messages or communications
- Data for marketing purposes without consent
4. Data Security
Security Measures:
- Encryption: All data encrypted in transit and at rest
- Access Control: Limited employee access on need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: Firebase and Google Cloud security
Payment Security:
- PCI DSS compliant payment processing via Razorpay
- No storage of credit card or banking details on our servers
- Two-factor authentication for withdrawals
5. Data Retention
- Account Data: Retained while account is active + 3 years
- Transaction Records: 7 years (legal requirement)
- Match Data: 2 years for dispute resolution
- Technical Logs: 90 days for troubleshooting
6. Your Rights
You Have the Right To:
- Access: Request copy of your personal data
- Correction: Update incorrect or incomplete information
- Deletion: Request account and data deletion
- Portability: Export your data in standard format
- Opt-out: Unsubscribe from marketing communications
To Exercise Rights:
Contact us at support@dipshade.xyz with your request. We'll respond within 30 days.
7. Cookies and Tracking
We Use:
- Essential Cookies: For app functionality and security
- Analytics: Firebase Analytics for app improvement
- Performance: Crash reporting and error tracking
We Don't Use:
- Third-party advertising cookies
- Social media tracking pixels
- Cross-site tracking
8. Children's Privacy
Our service is not intended for users under 18.
- We don't knowingly collect data from minors
- Parental consent required for users under 18
- Parents can request deletion of minor's data
- Age verification may be required
9. International Transfers
Your data may be processed in:
- India: Primary data processing location
- Google Cloud: Secure cloud infrastructure
- Firebase: App backend services
All transfers comply with applicable data protection laws.
10. Changes to Privacy Policy
- We may update this policy to reflect service changes
- Users notified of material changes via app or email
- Continued use constitutes acceptance of updates
- Previous versions available upon request